elevatebox Order & Shipping Policy

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Thank you for choosing elevatebox. We are committed to getting your grocery and kitchen essentials to you safely and promptly, and to keeping you fully informed at every stage—from the moment you check out to the moment your order arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally processed the same business day. Orders submitted after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using specialized cold-chain insulation and are dispatched Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you confirm your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applies automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

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International Shipping

elevatebox proudly ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are determined by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

Once your order leaves our facility, we will send you an automated shipping confirmation email with a direct tracking link and carrier information.

If your tracking number has not arrived, or if no tracking updates appear within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins shortly after an order is placed.

• If you need to correct your shipping address or change your order, please email us at [email protected] within 1 hour of placing it.
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not reached you, or if any items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: elevatebox
• Customer Support Email: [email protected]
• Customer Support Phone: 19176188815
• Physical Business Address: 10134 104TH ST, Ozone Park, NY 11416, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST