elevatebox Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At elevatebox, your satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the quality of our kitchenware, and we want you to feel confident each time you shop with us. Should your order fall short of your expectations, our team is ready to assist through a straightforward, honest, and equitable return and refund process.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life products — cannot be sent back to us. However, if a perishable item reaches you damaged, spoiled, beyond its expiration date, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (clear photographic evidence required within 48 hours of delivery).

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Non-Returnable Items

The following categories cannot be returned under any circumstances:

• Merchandise designated as final sale (clearly labeled "Final Sale" during checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Products damaged as a result of improper storage, mishandling, or failure to follow the product's care instructions on the customer's part;
• Return requests submitted beyond the 30-day window without prior written approval from elevatebox.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the specific item(s) you want to return, and the reason for the return. If your item arrived damaged or spoiled, please attach clear photographs of the item and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully place the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, we will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your financial institution or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your bank statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a elevatebox error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photographs of the affected items and the shipping package. We will promptly provide a full refund or a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or our return process in general, please contact our support team directly:

• Official Business Name: elevatebox
• Customer Support Email: [email protected]
• Customer Support Phone: 19176188815
• Physical Business & Return Address: 10134 104TH ST, Ozone Park, NY 11416, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST